General terms and conditions

1. General provisions and definition of terms

2. These general terms and conditions (hereinafter referred to as „GTC“) regulate the rights and obligations of ImmiCo. s. r. o., with registered office at Landererova 7743/8, 811 09 Bratislava – Staré Mesto district, Slovak Republic, ID number: 55 834 248, registered in the Commercial Register of the Municipal Court Bratislava III, section: Sro, insert no. 173626/B (hereinafter referred to as the „Supplier“) and its customers (hereinafter referred to as the „Customer“) when providing services. These GTC are valid and binding for the provision of services, unless the parties agree otherwise in writing.

3. The customer means a natural and/or legal person who orders services provided by the Supplier.

4. The relations of the contracting parties, which are not regulated by these General Terms and Conditions, are governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the „Civil Code“) (in case the Customer is a natural person), Act No. 513/1991 Coll. Commercial Code as amended (hereinafter referred to as „Commercial Code“) (if the Customer is a legal entity).

2. Price

1. The price of individual services is determined by a written agreement (hereinafter referred to as the „Order“) between the Supplier and the Customer.

2. The price of the service does not include notary/administrative fees for verifying the authenticity of the signature, nor for verifying the authenticity of photocopies of documents, nor fees for (judicial) translations of foreign language documents.

3. The price for the services does not include the repeated execution of actions or the preparation of documents in the event that this occurs for reasons on the client´s side, in particular by providing incorrect data and erroneous information or if there is a change on the part of the client.

4. The price is always quoted without value added tax (hereinafter referred to as „VAT“), as the Supplier is not a VAT payer.

5. The Supplier reserves the right to unilaterally adjust (increase) the prices of the services provided. The price adjustment does not apply to services already ordered.

6. Based on the Order, the Supplier is entitled to demand an advance payment.

7. After the delivery of the service, the Supplier sends the Customer a tax document (invoice).

8. For services that include the personal participation of the client, especially at the Embassy or at the Foreign Police, the payment for the service is determined for the client´s order for a specific date. In case of any changes to the dates, ImmiCo is entitled to charge a fee for the service above the agreed range.

3. Payment terms

1. The customer is obliged to pay the invoice within 14 days from the date of its issue. The payment date is considered to be the day the amount is credited to the Supplier´s bank account.

2. In the event of non-payment of the price within the due date of the invoice, the Supplier has the right to claim interest for delay against the Customer.

4. Delivery conditions

1. The deadline for the provision of individual services is specified in the Order, while it depends on the individual requirements of the Customer.

2. The deadlines for the delivery of individual services are indicative due to the variability of compliance with statutory deadlines by state authorities.

3. The deadline for providing services may be extended by the Supplier. It informs the Customer about the mentioned fact.

4. The Customer is obliged to provide the Supplier with the cooperation necessary for the delivery of the service, in particular, but not exclusively:

5. Complaints

1. The Supplier is responsible for the quality of the services provided. Services are provided based on the Customer´s requirements.

2. The customer is entitled to complain about the service by sending a written complaint to the Supplier´s address or by email to

6. Copyright

1. Information published on the website is not authorized to be edited, copied, publicly distributed or used for commercial purposes. The content published on this site is subject to copyright.

2. The content of the site is a copyrighted work according to Act no. 185/2015 Coll. Copyright law. Property rights to the work are exercised by ImmiCo. with. r. about. The content of the site may not be copied, publicly distributed, processed or translated.

7. Protection of personal data

1. The seller processes the personal data of the affected persons in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data (hereinafter referred to as GDPR and Act no. 18/2018 Coll. on the protection of personal data.

2. The conditions for processing personal data by the operator are specified in the Personal data protection section.

8. Alternative dispute resolution

1. Alternative dispute resolution can only be used by the Customer who is a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to disputes between the consumer and the Supplier

2. The competent authorities for the delivery and resolution of complaints are the subjects of alternative dispute resolution, entered in the List kept by the Ministry of Economy on the website:

9. Final Provisions

1. The provisions of the Commercial Code or the Civil Code, depending on the concluded written contract, or other legal regulations in force in the Slovak Republic apply to all legal relationships arising from the relationship between the Customer and the Supplier, which are not regulated by these GTC.

2. The contracting parties have agreed that all disputes that arise between them from legal relations based on the contract or related contracts, including disputes about the validity, interpretation and termination of this contract, will preferably be resolved by agreement.

3. The Supplier does not provide services according to Act no. 586/2003 Coll. on advocacy, according to Act no. 78/1992 Coll. on tax advisors and the Slovak Chamber of Tax Advisors, and according to Act no. 39/2015 Coll. Insurance Act. In the event that legal services, tax consultancy or insurance services are required by our clients within the scope of the Supplier´s activities, the Supplier will contact persons authorized to provide these services in order to provide them.


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